Shipping Policy

Last Updated: June 2026

At Paw Haven, we're committed to delivering quality pet products safely and efficiently. Please review our shipping policy below before placing your order.

Order Processing

Once your order is placed, we begin preparing it for shipment.

• Processing Time: 1-3 business days
• Orders are processed Monday through Friday, excluding public holidays.
• Orders placed on weekends or holidays will begin processing on the next business day.

During busy seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location.

Please note these are estimated delivery times and are not guaranteed.

 

Shipping Costs

Shipping costs are calculated at checkout based on your location and the products in your order.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

Please allow 2–5 business days for tracking information to update after shipment.

Multiple Packages

Some orders may be shipped in separate packages.

This happens because products may come from different fulfillment centers or suppliers.

If your order arrives in multiple shipments, don't worry—the remaining items are still on their way.

Delivery Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

• Customs inspections
• Severe weather
• Carrier delays
• High shipping volumes
• Public holidays
• Local transportation disruptions

We appreciate your patience if these situations arise.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Paw Haven is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error immediately after placing your order, contact us as soon as possible. We'll do our best to update your order before it ships.

Lost or Delayed Packages

If your package appears significantly delayed or lost, please contact us.

We'll work with our shipping partners to investigate the issue and help find the best possible solution.

Customs, Duties & Taxes

Depending on your country's regulations, international orders may be subject to customs duties, import taxes, or other fees.

These charges are determined by your local customs authority and are the customer's responsibility where applicable.

Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, Paw Haven cannot be held responsible for packages that are lost or stolen after delivery.

If you believe your package was delivered incorrectly, please contact the shipping carrier first and then reach out to us for assistance.

 

Need Help?

If you have any questions about your order or shipping, we're always happy to help.

Email: rashidhumbilal@gmail.com