Refund policy

Return & Refund Policy

At Paw Haven, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To qualify for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories and tags (if applicable).

  • Be accompanied by proof of purchase or your order confirmation.

Starting a Return

To request a return, please contact us at rashidhumbilal@gmail.com (or your current support email) with:

  • Your order number.

  • The reason for your return.

  • Photos of the item if it arrived damaged, defective, or incorrect.

Please do not return any item without contacting us first.

Since we work with multiple fulfillment partners, the correct return address will be provided after your return request has been reviewed.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • You received the wrong product.

  • The item is defective upon arrival.

Original shipping fees (if any) are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with clear photos of the issue.

After verification, we will arrange an appropriate solution, which may include a replacement, partial refund, or full refund depending on the situation.

Order Cancellations

Orders may be canceled before they have been processed by our fulfillment partners.

Once an order has entered processing or has been shipped, it can no longer be canceled.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used pet grooming products.

  • Opened pet care or hygiene products.

  • Personalized or custom-made products.

  • Gift cards.

  • Clearance or final sale items.

Lost Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.

We will work directly with our shipping partners to investigate and provide the best possible resolution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Need Assistance?

If you have any questions regarding returns or refunds, we're always happy to help.

**Email: **rashidhumbilal@gmail.com