Return & Refund Policy

Last Updated: September 2026

At Paw Haven, your satisfaction is important to us. If you are not completely happy with your purchase, we are committed to providing a transparent and straightforward return process.

Return Eligibility

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return. 

To qualify for a return, your item must meet the following criteria:
• The item must be unused, unwashed, and in its original condition.
• The item must be returned in its original product packaging.
• All original accessories, manuals, and tags must be included.
• The return must be accompanied by proof of purchase or your original order confirmation.

Starting a Return

To initiate a return, please contact our customer support team directly at pawhavn2@gmail.com with your order number and the reason for your return. 

Please note that all returns must be authorized by our team before being sent back. Once your return request is approved, we will provide you with the designated return mailing address and instructions on how to send your package. 

Return Shipping Costs

Customers are responsible for the actual costs of return shipping to our processing facility. Original shipping fees (if any) are non-refundable. 

Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at pawhavn2@gmail.com with clear photos of the issue. We will review the details immediately and arrange a replacement or a full refund at no additional cost to you.

Non-Returnable Items

For strict health, safety, and hygiene reasons, we cannot accept returns for:
• Used pet grooming tools or brushes.
• Opened pet care, vitamins, or hygiene products.
• Personalized or custom-made pet items.
• Gift cards.

Order Cancellations

Orders can be canceled free of charge before they enter the fulfillment and shipment process. Once an order has been shipped, it cannot be canceled and must be processed as a standard return after delivery.

Refund Processing Time

Once your returned item is received and inspected at our facility, we will send you an email notifying you that we have received your package and confirm the approval or rejection of your refund. 

If approved, your refund will be automatically processed and issued to your original payment method within 7 business days. Please note that your bank or credit card company may require additional processing time to post the transaction to your account.

Contact Us
If you have any questions regarding returns, refunds, or your specific order, please reach out to our team at pawhavn2@gmail.com.