Privacy policy

Privacy Policy

Last updated: September, 2026

Paw Haven operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Paw Haven is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, payment card information, and transaction details.
• Account information including your username, password, security questions, and preferences.
• Transaction information including the items you view, put in your cart, purchase, or return.
• Communications with us including the information you include when sending a customer support inquiry.
• Device information including information about your device, browser, network connection, IP address, and cookies.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, purchase items, or communicate with us.
• Automatically through the Services via cookies and similar tracking technologies when you browse our website.
• From our service providers (such as payment processors and data analytics tools) who collect or process information on our behalf.

How We Use Your Personal Information

We use your personal information for the following legitimate purposes:

• Provide, Tailor, and Improve the Services: Fulfilling orders, processing payments, arranging shipping, managing accounts, and facilitating returns.
• Marketing and Advertising: Showing you online advertisements for products and sending marketing communications by email.
• Security and Fraud Prevention: Authenticating accounts, detecting fraudulent or illegal activity, and ensuring a secure shopping experience.
• Communicating with You: Providing responsive customer support and maintaining our business relationship.
• Legal Reasons: Complying with applicable laws, responding to valid legal processes, and protecting our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify, vendors, and third-party service providers who perform operations on our behalf (e.g., payment gateways, cloud storage, and shipping carriers).
• With business and marketing partners to provide tailored advertising based on your online activity.
• When you explicitly direct or consent to our disclosure of information to a third party to fulfill a service.
• To comply with legal obligations, enforce our policies, or defend our rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the platform. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to process your transactions and protect our business infrastructure.

Contact Us

If you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your data rights, please contact our dedicated support team:

Email: pawhavn2@gmail.com
Operational Market: United Arab Emirates